Cancellation Policy
At Space & Softness, we understand that plans may change. Please read our Cancellation Policy carefully before placing an order.
1. Order Cancellation by Customer
• Orders can be cancelled within 12 hours of placing the order or before the order is dispatched, whichever is earlier.
• To request cancellation, customers must contact us at support@spaceandsoftness.com with their order ID.
2. Cancellation After Dispatch
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Once an order has been dispatched, cancellation requests will not be accepted.
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In such cases, customers may refer to our Return & Refund Policy after delivery, if applicable.
3. Refund for Cancelled Orders
• If an order is successfully cancelled before dispatch, the refund will be processed within 7–10 business days.
• Refunds will be credited to the original mode of payment used at checkout.
4. Cancellation by Space & Softness
Space & Softness reserves the right to cancel an order in cases such as:
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Product unavailability
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Pricing or technical errors
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Suspected fraudulent activity
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In such cases, a full refund will be processed to the original payment method.
5. No Cash Refunds
All refunds are processed electronically.
Cash refunds are not permitted under any circumstances.
6. Policy Updates
Space & Softness reserves the right to update or modify this Cancellation Policy at any time without prior notice.
Any changes will be reflected on this page.
7. Contact Information
For any shipping-related queries, please contact us at:
📧 Email: support@spaceandsoftness.com
🌐 Website: www.spaceandsoftness.com